Passport Canada

Passport Canada is defined by the Canadian Passport Order, and is responsible for issuing, revoking, withholding, recovery and use of Canadian passports. It provides guidance to missions issuing passports abroad and supervises all matters relating to Canadian travel documents.

Passport Canada has four regional operations: Western, Ontario, Central and Eastern. There are 33 passport issuing offices across the country from St. John's, Newfoundland to Victoria, British Columbia.

Special Operating Agency status
In 1990, Passport Canada underwent a major transformation - it became a Special Operating Agency (SOA). It is one of the first five Special Operating Agencies set up by the Government of Canada to improve services to Canadians. While Passport Canada is a government institution, an Agency of Foreign Affairs Canada, it operates much like a private sector enterprise.

Passport Canada finances its operations entirely from the fees charged for passports and other travel documents and must generate sufficient revenues to meet expenditures. There is no annual parliamentary appropriation, and the service is supported by applicants rather than taxpayers. Passport Canada operates under a revolving fund which allows it to accumulate an annual surplus (or deficit) of up to $4 million. Passport Canada can also carry over surplus revenues from year to year to offset future shortfalls.

As a Special Operating Agency, Passport Canada has greater management flexibility to achieve results. In exchange for its increased autonomy, Passport Canada is accountable for meeting demanding performance standards.

Passport Canada publishes two major corporate documents: the Business Plan and the Annual Report. These documents are essential management tools used in the development and implementation of long-term strategies and short-term business objectives of Passport Canada. These documents are also used by the Agency to evaluate its performance.

The Business Plan identifies the business goals and objectives of Passport Canada for the next fiscal year. It outlines the strategies for achieving them, and forecasts required resources.
The Annual Report evaluates the major activities of Passport Canada, and accounts for its financial performance in the preceding fiscal year

Brampton

Website:	www.pptc.gc.ca

Telephone:	1-800-567-6868

Address:	Suite 401 , 40 Gillingham Drive, Brampton ON

Postal code:	L6X 4X7

Map:	Click here

LK64778LF65124

(English only)

Office hours: 8:00 - 16:00
Saturday: 9:00 - 12:00

Hamilton

Website:	www.pptc.gc.ca

Telephone:	1-800-567-6868

Address:	Suite 330, Standard Life Building, 120 King Street West, Hamilton ON

Postal code:	L8P 4V2

Map:	Click here

LK64778LF65123

Office hours: 8:45 - 16:30

Mississauga

Website:	www.pptc.gc.ca

Telephone:	1-800-567-6868

Address:	Suite 116 , 2 nd Floor, Central Parkway Mall, 377 Burnhamthorpe Road East, Mississauga ON

Postal code:	L5A 3Y1

Map:	Click here

LK64778LF65125

(English only)

Office hours: 8:00 - 16:30

North York

Website:	www.pptc.gc.ca

Telephone:	1-800-567-6868

Address:	Suite 380 , 3 rd Floor, Joseph Shepard Building, 4900 Yonge Street, North York ON

Postal code:	M2N 6A4

Map:	Click here

LK64778LF65126

Office hours: 8:00 - 16:30

Scarborough

Website:	www.pptc.gc.ca

Telephone:	1-800-567-6868

Address:	Suite 210, 200 Town Centre Court, Scarborough ON

Postal code:	M1P 4X8

Map:	Click here

LK64778LF65127

(English only)

Office hours: 8:00 - 16:30

Toronto

Website:	www.pptc.gc.ca

Telephone:	1-800-567-6868

Address:	Suite 300, 74 Victoria Street, Toronto ON

Postal code:	M5C 3C7

Map:	Click here

LK64778LF65128

(English only)

Office hours: 8:00 - 16:30

Whitby

Website:	www.pptc.gc.ca

Telephone:	1-800-567-6868

Address:	Whitby Mall, 1615 Dundas Street East, Whitby ON

Postal code:	L1N 2L1

Map:	Click here

LK64778LF65130

Office hours: 8:00 - 16:00
Saturday: 9:00 - 12:00

Windsor

Website:	www.pptc.gc.ca

Telephone:	1-800-567-6868

Address:	Suite 503, CIBC Building, 100 Ouellette Avenue, Windsor ON

Postal code:	N9A 6T3

Map:	Click here

LK64778LF65129

Office hours: 8:45 - 16:30

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